Cleaning & Care

Cleaning Tips

Clean spills immediately by blotting with a clean sponge or cloth. Vacuum regularly along the direction of pile. Avoid use of beater-bar type vacuum as they may cause yarns to pull or snag. Turn the carpet around occasionally to equalize wear.

*If the recommended procedure is not effective call Tapis for our professional cleaning services.


Contact Us


Minor shedding is natural and expected of natural fiber rugs, however excessive shedding in high-quality rugs will decrease within 4-6 months.

A high-quality rug pad under your carpet can reduce surface friction that can cause excessive shedding.

Vacuum a new rug once a week for the first few weeks using a low-pressure vacuum without beater bars.

Vacuum a the direction of the pile, not against it. 

Occasionally an individual strand can come loose, do not pull on this strand, as you will ruin the integrity of the rug. Use a pair of scissors to trim and even the pile.


Packing and shipping of your rug may cause temporary creases or kinks in your new area rug or runner.

Ways to flatten and remove creases:

Backing-rolling or reverse rolling is the fastest and easiest way to remove creases in your area rugUse a rug pad under your rug to protect heavy furniture to avoid flattening the pileAllow ample time for your rug to settle; these creases and waves will flatten-out on their own 

Care and Maintenance

Rug pads are recommended for use with all rugs to help extend the rug's life and protect the surface underneath. Pile shedding is a normal characteristic of quality area rugs, particularly with wool and other natural fibers.