FAQ
We have answers to our most Frequently Asked Questions.

Shipping costs vary depending on the delivery service you choose, your exact location and shipping option.

We provide international shipping worldwide.

We ship order by UPS or Purolator.

After finishing processing your order, we will send it to the shipping courier and it will be completely handled by them.

Please use your tracking # to contact your courier when it arrives at your country.

First of all, visit our store at: https://tapisrugs.com

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! very easy.

The shipping time will depend on your exact location. However, it usually takes only 6-10 business days for shipping to the US and 10-15 business days for international shipping

We  will send you the tracking code for your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you received that email.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the courier. 

Your shipment may be delayed. Delivery time delays can be due to weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

We offer safe shopping and accept payment via Paypal, Credit Card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in CAD Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Our products are listed in CAD Dollar by default. But our system will automatically convert it for you, don't worry!

First of all, visit our store at: https://tapisrugs.com

Choose products that you love, then click "Add to cart" and "Check out".

Then fill in your information and pay.

That's it! very easy.